When ordering or registering on our website, whenever appropriate, we may ask you to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your online order fulfillment. We take every precaution to ensure your information is safe and regularly review our website for threats. We scan for Malware, utilize SSL technology and limit the number of staff with access to customer account details.
DeckWise® collects a variety of information that you provide directly to us. DeckWise® may collect information from you in the context of:
The specific types of information collected will depend upon the products you use, how you use them, and what you choose to provide and may include your full name, email address, phone number, product UPC, home address, mobile phone number, credit card information, shipping address, gender, birth date, and zip code. When you shop through our web store, we may collect data such as the purchases you have made, items in your shopping cart, and how often you make purchases.
When you use DeckWise®’s website that connects to the Internet, including, but not limited to, when you access the products via www.DeckWise.com, we may collect certain information as described below for such purposes as improvement of our products and software services, troubleshooting bugs, providing the Services, managing the products, security and monitoring purposes, tracking and analyzing usage, providing content for referring traffic sources and improving overall performance of the products. We may use third party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.
As discussed further below, we may collect and store this information in a way that it is linked to you personally, unless you have chosen to opt out.
When you use any of our websites we may collect and analyze information such as your IP address, browser types, browser language, operating system, the state or country from which you accessed the products, referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the site, error logs, and other similar information. We monitor customer traffic patterns and site usage to help us develop the design and layout of the site, and to improve the content of our website to better match the interests of our website users.
Information from Other Sources:
Anonymous or De-Identified Data:
We may use third-party web analytics services on our products, such as those of Google Analytics. These service providers use the sort of technology described in the Automatically-Collected Information section above to help us analyze how users use the products, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the products. We also use Google Analytics for certain purposes related to online marketing, as described in the following section.
We do not serve third party advertisements to you while using www.DeckWise.com. However, we do work with website analytics and advertising partners, including Google, Adwords, Remarketing, Twitter, Linkedin and Facebook, to deliver DeckWise® advertisements on third party publisher websites - these partners may set cookies on your computer's web browser. These cookies allow our partners to recognize your computer so that the ad server can show you DeckWise® advertisements elsewhere on the Internet, and so that our analytics software can measure your engagement and interactions while using www.DeckWise.com. In this way, ad servers may compile anonymous, de-identified information about where you, or others who are using your computer, saw our advertisements, whether or not you interacted with our advertisements and actions performed on subsequent visits to www.DeckWise.com. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you, and it allows DeckWise® to optimize the performance of our advertising campaigns and the usability of our website. In other words, we use analytics data in concert with data about our online ads that have been shown using the Google Display Network, or other online advertising networks. By doing so, we can understand how anonymous users interacted with our website after seeing our ads.
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and products that they do not want certain information about their webpage visits collected over time and across websites or online services. We are committed to providing you with meaningful choices about the information collected on our website for third party purposes, and that is why we provide the Network Advertising Initiative and the Digital Advertising Alliance opt-out links below. However, we do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT.
For more information about these advertising and analytics services and how to opt out, please see the “Your Choices” section below.
DeckWise® may use the information it collects for various purposes, including but not limited to:
Service Improvement – As discussed throughout this Policy, we will use information to understand how users interact with our products and advertisements, provide tailored content and advertising, improve the overall DeckWise® customer and product experience, and perform research and analytics.
DeckWise® Personalization – Unless you opt out, we may combine automatically collected information with identifiable information we have collected about you. By associating this data with you personally, we can further personalize and improve the Services for you, such as by providing personalized customer support and tailoring content and advertising to you.
Order-Related Communications - If you place an order, we will use your name and email address to send you an order confirmation email, a shipping confirmation email, and customer satisfaction emails. If you do not wish to participate in customer satisfaction emails, you may opt out of such emails upon receipt by clicking “Unsubscribe” link contained in the email.
Customer Service - Based upon the information you provide us at the time of DeckWise® account registration or purchase, we will send you a confirmation email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your DeckWise® account. We will communicate with you by email in accordance with your preferences.
Newsletters, Special Offers and Updates - We will occasionally send you information on products, services, special promotions, contests, events, and opportunities to interact with DeckWise® and our community. You can sign up to receive these emails from us on our newsletter sign up page. Please see the “Your Choices" section below for more details on how to unsubscribe or opt out of these communications from DeckWise®.
DeckWise® does NOT share, sell, rent or trade information with third parties for their own promotional purposes, and will only share information as outlined below or with your consent.
Customer Testimonials - At times, we may post customer testimonials on our website. We will obtain your consent via email and/or opt-in methods prior to posting your name, city, or stated activity/interest along with any testimonial.
Service Providers - We use third party service providers to offer or facilitate services on our behalf, such as a shipping company to fulfill orders, a credit card processing company to bill you for goods and services, and an email service provider to send out emails on our behalf. When you order products from DeckWise®, we will share your information as necessary for such third party services providers to provide the applicable service to us or on our behalf. These third parties are prohibited from using any identifying information about you for promotional purposes.
Business Transactions - Information that we collect is considered a business asset. As a result, if we go out of business, enter bankruptcy, or if we are acquired as a result of a transaction such as a merger, acquisition or sale of some or all of our assets, your information may be disclosed or transferred to a third party acquirer in connection with the transaction.
Legal Compliance - We reserve the right to access and disclose your information when we believe in good faith that such disclosure is necessary to: (a) enforce legal rights and comply with the law; (b) comply with an order from a government entity or other competent authority, (c) prevent or address potential or actual injury or interference with our rights, property, operations or others who may be harmed or may suffer loss or damage; (d) protect our rights, prevent fraud and/or comply with judicial proceeding, court order, or legal process served on DeckWise®.
Law Enforcement - We may be required to disclose your information to government or law enforcement officials in response to a lawful request by a public authority or if we have to do so to comply with a legal obligation, including to meet national security or law enforcement requirements. We can also disclose your information in order to apply or enforce our terms and conditions or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent or prevent any illegal activity (including for the purposes of fraud protection and credit risk reduction).
DeckWise® provides you with a number of choices with respect to the information we collect and use as discussed throughout this Policy. Some of your choices include:
Marketing Communications:If you purchase a product but do not wish to receive any additional marketing material from us, you may opt out of receiving them by following the instructions included in each newsletter or email support@DeckWise.com or by requesting through our contact form located at http://www.DeckWise.com/support/.
DeckWise® Personalization: As discussed in depth above, DeckWise® may associate the information we automatically collect from you with identifiable information we have collected from and about you (such as your e-mail address) to personalize your DeckWise® experience. Such personalization services may include providing tailored content, features and personalized customer support.
Tailored Online Advertising Opt-Out: DeckWise® strives to provide the public with relevant, value-added content in the form of online advertisements. However, we respect the wishes of anyone who does not want to be tracked by third party advertising companies online. Users may opt out of cookie-based online advertising and analytics programs by following the opt-out instructions provided by our advertising and analytics partners.
DeckWise® users may request access to their personal data and modify or remove most information associated with their DeckWise® account at any time by logging into their DeckWise® account and accessing features such as Edit Profile and/or Account Info. Users may also email us to correct or change any information by filling out our contact form located at http://www.DeckWise.com/support/ or emailing us at privacy@DeckWise.com.
DeckWise® operates primarily in the United States and as a result, orders originating from outside the U.S. cannot be processed.
The Children's Online Privacy Protection Act (COPPA) allows parents to be in control. We do not collect personal information from children under the age of 13. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule. The COPPA Rule spells out what websites and their operators must do to protect children's privacy and safety online.
DeckWise® does not specifically advertise, sell or market to children under the age of 13.
The CAN-SPAM Act is a law spells out tough penalties and details the rules for commercial email including specific violations. It establishes email requirements for commercial messages and gives recipients the right to have emails stopped from being sent to them.
We collect your email address in order to:
To be in accordance with CANSPAM, DeckWise® agrees to the following:
The security of your information is important to us. We have implemented reasonable administrative, technical, and physical security measures to protect against the unauthorized access, destruction or alteration of your information based on its sensitivity. Despite our best efforts, however, no security measures are completely impenetrable.