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DeckWise® Privacy Policy

We at DeckWise® , The Ipe Clip® Fastener Company, LLC, its affiliates, subsidiaries, divisions, successors and assigns, are committed to protecting your privacy. This Privacy Policy applies to all of our Websites (www.deckwise.com, www,deckwise.eu, www.ipeclip.com, www.ipeoil.com, www.hardwoodwrench.com) and our marketing communications/subscription services (newsletters and promotions via email and postal). By using any of our websites or subscription services you agree to DeckWise®'s Privacy Policy and that we, DeckWise® may process, transfer and store your information in the United States.

IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE THIS WEBSITE. We will post any modifications or changes to the Privacy Policy on the DeckWise® website. We reserve the right to modify this Privacy Policy at any time, so we encourage you to review it frequently. If the changes are significant, we will provide a more prominent notice by sending you an email notification. Your continued use of the website signifies your acceptance of our Privacy Policy as modified.

If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at privacy@deckwise.com or by mail, The Ipe Clip® Fastener Company, 2111 58th Ave East, Bradenton, FL 34203.

1. DeckWise® Compliance

When ordering, subscribing or registering on our website, whenever appropriate, we may ask you to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your order fulfillment. We take extensive precautions to ensure your information is safe and regularly review our website for threats. We scan for Malware, utilize SSL technology and limit the number of staff with access to customer account details.

2. The Information We Collect

Information You Provide

DeckWise® collects a variety of personal information that you provide directly to us. DeckWise® may collect information from you in the context of:

  • Account registration and administration of your DeckWise® account
  • Customer support and technical assistance
  • Information provided to us via online chat services
  • Processing your order for products or services offered by DeckWise®
  • Warranty registration of your DeckWise® products
  • Dealer and Distributor sign up and MAP compliance forms
  • Providing updates to you regarding your DeckWise® products
  • Newsletter subscriptions, contests, surveys and promotions
  • Access to DeckWise® products or services on social networks or third party services
  • Services provided online, by way of your mobile device or the DeckWise® software
  • Other uses of the products where information is requested for use and/or participation

"Personal Information"

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites (where applicable), and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers. Personal Information also includes Navigational Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.

The specific types of information collected will depend upon the products you use, how you use them, and what you choose to provide and may include your full name, email address, IP address phone number, product UPC, home address, mobile phone number, credit card information, shipping address, gender, birth date, and zip code. When you shop through our web store, we may collect data such as the purchases you have made, items in your shopping cart, and how often you make purchases.

Information We Automatically Collect

When you use DeckWise®’s website that connects to the Internet, including, but not limited to, when you access the products via www.DeckWise.com, we may collect certain information as described below for such purposes as improvement of our products and software services, troubleshooting bugs, providing the Services, managing the products, security and monitoring purposes, tracking and analyzing usage, providing content for referring traffic sources and improving overall performance of the products. We may use third party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.

As discussed further below, we may collect and store this information in a way that it is linked to you personally, unless you have chosen to opt out.

Websites:

When you use any of our websites we may collect and analyze information such as your IP address, browser types, browser language, operating system, the state or country from which you accessed the products, referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the site, error logs, and other similar information. We monitor customer traffic patterns and site usage to help us develop the design and layout of the site, and to improve the content of our website to better match the interests of our website users.

Information from Other Sources:

DeckWise® may receive information about you from third parties, such as commerce partners, marketers, social network services, customer chat assistance, and other parties that we may use to supplement the information that we collect directly from you. If you connect to a third party network (such as a social network), platform, or service through the products, you are authorizing us to collect, store, and use in accordance with this Privacy Policy any and all information that you agreed the network or other third party platform could provide to DeckWise® based on your settings on the third party network or platform. Your agreement takes place when you connect with the third party network, platform, or service via our products, and/or when you connect with one of our applications through one of these services. When using a chat assistance or Live Chat application within our websites, we may collect personal information such as your name, address, IP address, and additional content you provide us with in order to improve the content of our websites to better match the interests of our website users.

Anonymous or De-Identified Data:

We may collect data that is already in anonymized or de-identified form or we may manually anonymize and/or de-identify information collected by the products or via other means so that the information does not identify you. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose.

3. Cookies and Similar Technologies

Cookies

DeckWise® uses cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. To find out more about how we use cookies on our Websites and how to manage your cookie preferences please see our Cookie Policy.

4. Online Advertising and Analytics

Online Analytics

We may use third-party web analytics services on our products, such as those of Google Analytics. These service providers use the sort of technology described in the Automatically-Collected Information section above to help us analyze how users use the products, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the products. We also use Google Analytics for certain purposes related to online marketing, as described in the following section.

Online Advertising

We do not serve third party advertisements to you while using www.DeckWise.com. However, we do work with website analytics and advertising partners, including Google, Adwords, Remarketing, Twitter, Linkedin and Facebook, to deliver DeckWise® advertisements on third party publisher websites - these partners may set cookies on your computer's web browser. These cookies allow our partners to recognize your computer so that the ad server can show you DeckWise® advertisements elsewhere on the Internet, and so that our analytics software can measure your engagement and interactions while using www.DeckWise.com. In this way, ad servers may compile anonymous, de-identified information about where you, or others who are using your computer, saw our advertisements, whether or not you interacted with our advertisements and actions performed on subsequent visits to www.DeckWise.com. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you, and it allows DeckWise® to optimize the performance of our advertising campaigns and the usability of our website. In other words, we use analytics data in concert with data about our online ads that have been shown using the Google Display Network, or other online advertising networks. By doing so, we can understand how anonymous users interacted with our website after seeing our ads.

For Do Not Track (“DNT”) privacy preferences, please see Section 7 Choices, below.

5. Uses of Information

DeckWise® may use the information it collects for various purposes, including but not limited to:

Service Improvement: As discussed throughout this Policy, we will use information to understand how users interact with our products and advertisements, provide tailored content and advertising, improve the overall DeckWise® customer and product experience, and perform research and analytics.

DeckWise® Personalization: We may combine automatically collected information with identifiable information we have collected about you. By associating this data with you personally, we can further personalize and improve the Services for you, such as by providing personalized customer support and tailoring content and advertising to you.

Order-Related Communications: If you place an order, we will use your name and email address to send you an order confirmation email, a shipping confirmation email, and possibly customer satisfaction emails. If you do not wish to participate in customer satisfaction emails, you may opt out of such emails upon receipt by clicking “Unsubscribe” link contained in the email.

Customer Service: Based upon the information you provide us at the time of DeckWise® account registration or purchase, we will send you a confirmation email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your DeckWise® account. We will communicate with you by email in accordance with your preferences.

Newsletters, Special Offers and Updates: We will occasionally send you information on products, services, special promotions, contests, events, and opportunities to interact with DeckWise® and our community. You can sign up to receive these emails from us on our newsletter sign up page. Please see the “Your Choices" section below for more details on how to unsubscribe or opt out of these communications from DeckWise®.

6. Sharing and Disclosure of Information

DeckWise® does NOT share, sell, rent or trade information with third parties for their own promotional purposes, and will only share information as outlined below or with your consent.

Co-Branded Websites - At times DeckWise® will partner with third party websites in a co-branded relationship, where a co-branded web page(s) is used to promote DeckWise® products, services, photos, or videos. These webpages may be designed to look and feel just like a DeckWise® site, but are actually hosted on a different domain. When we enter into co-branded partnerships we may at times share your name and email address in order for DeckWise® to communicate with you about DeckWise® related promotions, news, and updates via tools provided by our third party co-branded partner website. Information collected on third party co-branded webpages may not be covered under our Privacy Policy. All information collected on third party co-branded websites is owned and controlled by that website’s privacy policy. Please be sure to read the privacy policy of any website that asks you to submit information.

Customer Testimonials - At times, we may post customer testimonials on our website. We will obtain your consent via email and/or opt-in methods prior to posting your name, city, or stated activity/interest along with any testimonial.

Content Submitted to DeckWise® - If you submit your video, photo or other content to DeckWise®, we may publish it on the DeckWise® website or applications along with certain information about you, e.g., your first and last name when we have your consent. For more information relating to the terms governing the content you submit to us, please see our Terms of Use.

Service Providers - We use third party service providers to offer or facilitate services on our behalf, such as a shipping company to fulfill orders, a credit card processing company to bill you for goods and services, and an email service provider to send out emails on our behalf. When you order products from DeckWise®, we will share your information as necessary for such third party services providers to provide the applicable service to us or on our behalf.

Business Transactions - Information that we collect is considered a business asset. As a result, if we go out of business, enter bankruptcy, or if we are acquired as a result of a transaction such as a merger, acquisition or sale of some or all of our assets, your information may be disclosed or transferred to a third party acquirer in connection with the transaction.

Legal Compliance - We reserve the right to access and disclose your information when we believe in good faith that such disclosure is necessary to: (a) enforce legal rights and comply with the law; (b) comply with an order from a government entity or other competent authority, (c) prevent or address potential or actual injury or interference with our rights, property, operations or others who may be harmed or may suffer loss or damage; (d) protect our rights, prevent fraud and/or comply with judicial proceeding, court order, or legal process served on DeckWise®.

Law Enforcement - We may be required to disclose your information to government or law enforcement officials in response to a lawful request by a public authority or if we have to do so to comply with a legal obligation, including to meet national security or law enforcement requirements. We can also disclose your information in order to apply or enforce our terms and conditions or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent or prevent any illegal activity (including for the purposes of fraud protection and credit risk reduction).

7. Your Choices

DeckWise® provides you with a number of choices with respect to the information we collect and use as discussed throughout this Policy. Some of your choices include:

Marketing Communications: You can unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of newsletter or promotional emails, or by contacting us directly at privacy@deckwise.com or by requesting through our contact form located at https://www.deckwise.com/support.

Tailored Online Advertising Opt-Out: DeckWise® strives to provide the public with relevant, value-added content in the form of online advertisements. However, we respect the wishes of anyone who does not want to be tracked by third party advertising companies online. Users may opt out of cookie-based online advertising and analytics programs by following the opt-out instructions provided by our advertising and analytics partners, or you may control cookie settings on your own browser as described in our Cookie Policy.

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and products that they do not want certain information about their webpage visits collected over time and across websites or online services. We are committed to providing you with meaningful choices about the information collected on our website for third party purposes, and that is why we provide the Network Advertising Initiative and the Digital Advertising Alliance opt-out links below. However, we do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT.

For more information about these advertising and analytics services and how to opt out, please see the “Your Choices” section below.

8. Access to and Correcting / Updating or Removing Information

DeckWise® website users may request their personal data and information be changed, corrected, deleted, by emailing us at privacy@deckwise.com.

You have the following data protection rights:

  • You can request access, correction, updates or deletion of your personal information.
  • You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
  • If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available here.)

To exercise any of these rights, please contact us at privacy@deckwise.com or by mail to The Ipe Clip® Fastener Company, 2111 58th Ave East, Bradenton, FL 34203. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

9. Third Party Website Links and Features

DeckWise®’s product pages may contain links to or features from other websites. This Privacy Policy covers the privacy practices by DeckWise®, and does not cover the privacy practices of third party websites or features. DeckWise® is not responsible for the privacy policies and/or practices of third parties. When linking to another site or using a third party service, you should read the privacy policy on that site or service. To the extent certain third party website features are available on the DeckWise® site, the terms of use and privacy policy of that third party site and/or features apply.

10. Customer Reviews

We use third party vendors to allow website visitors to submit original reviews of our products, and to display consumer reviews on product pages on our website. Original review content submitted by you to such third party vendors’ review submission forms and via email may also be published on third party websites. Personally identifying information is not required to submit product reviews. DeckWise® is not responsible for the privacy policies and/or practices of such third parties. The Terms of Use and Privacy Policies of such third parties govern any information you submit.

11. International Users

DeckWise® websites are hosted in the United States. If you use a DeckWise® website from the European Union, or any other region with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your personal data to the United States. The United States does not have the same data protection laws as the European Union and other regions. By providing Personal Information under this Privacy Policy. However, we will take measures to ensure that any such transfers comply with applicable data protection laws and that your Personal Data remains protected to the standards described in this Privacy Policy, for example, by using standard contractual clauses approved by the European Commission or relevant authorities (where necessary) and by requiring the use of other appropriate technical and organizational information security measures.

12. Information About Children

Our Websites are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please contact us at privacy@deckwise.com, so that we may delete the information.

For further information with regard to children see The Children's Online Privacy Protection Act COPPA and GDPR.

DeckWise® does not specifically advertise, sell or market to children under the age of 16.

13. CAN SPAM Act

The CAN-SPAM Act is a law spells out tough penalties and details the rules for commercial email including specific violations. It establishes email requirements for commercial messages and gives recipients the right to have emails stopped from being sent to them.

We collect your email address in order to:

  • Process your order(s) and to send information and updates pertaining to your order(s)
  • Communicate order information, respond to inquiries and other requests or questions you have
  • Send marketing to or continue to send emails to our clients after the original transaction has been processed

To be in accordance with CANSPAM, DeckWise® agrees to the following:

  • Honor opt-out and unsubscribe customer requests
  • To not use misleading or false subject lines or email addresses
  • Allow customers to unsubscribe by using a link at the bottom of each email
  • Monitor any third-party email marketing services for compliance
  • Identify the email message as an “advertisement” in some judicious way
  • Include the physical address of our site or business headquarters

14. Changes in Our Privacy Policy

From time to time, our information practices may change. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy on our website or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Privacy Policy, we will notify you here.

15. How we Protect Your Information

The security of your information is important to us. We have implemented reasonable administrative, technical, and physical security measures to protect against the unauthorized access, destruction or alteration of your information based on its sensitivity. Despite our best efforts, however, no security measures are completely impenetrable. If a breach of data should occur, any individuals that may have been affected will be notified promptly.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party. Thus, you acknowledge that DeckWise® will not be responsible for the intentional acts of any third parties that result in the disclosure of your private information.

16. DeckWise® Contact Info

If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please contact us at the following contact details:

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